RETURN AND REFUNDS POLICY

Return / Replacement

Customer satisfaction remains a top priority. Every product passes multiple quality inspections before shipment. In rare situations where a return or replacement becomes necessary, the following conditions apply. Because all items are made to order, a 25% restocking fee along with return shipping costs applies when requesting a replacement.

Refundable

  • Requests for return, replacement, or refund must be submitted within 30 days from the delivery date.
  • All shipping and handling costs related to returns or replacements remain the responsibility of the buyer.
  • Returned items must remain unused, in original packaging, with tags attached, and in new condition.
  • Only items with verified manufacturing defects qualify for return or replacement.
  • When an error occurs on our side, shipping and delivery charges will also be refunded.
  • Clear images showing the defect must be provided before approval for return or replacement.

Non-Refundable

  • Items purchased during sales or promotional discounts do not qualify for refunds unless a manufacturing defect exists.
  • Made-to-measure and fully customized products cannot be returned or replaced.
  • Items showing signs of wear, use, or alteration do not qualify for return.
  • Return or replacement requests will not be approved for customers placing orders containing more than two products. This rule helps prevent trial-based purchasing and unnecessary product returns.

How to Return

If an order qualifies for return, replacement, or refund, follow the steps listed below.

  • Begin by requesting approval for a return or replacement.
  • Provide full name, order number, and the email address used during checkout. When a defect exists, include clear images displaying the issue.
  • A sales representative will respond within 48 working hours to assist with the process.
  • Once approval is granted, a return shipping address will be shared. Using a tracked delivery service is strongly recommended for shipment safety.

For additional questions or support, contact support@clashchampionbelts.com

Refund

  • Refunds process within approximately 7 to 10 working days after receiving and inspecting the returned item.
  • Refunds return to the original payment method, including PayPal or Stripe.
  • Shipping and delivery fees do not qualify for refund.